Customer Service Representative - Immediate Start in Bali

Join Nezda Technologies as a Customer Service Representative in beautiful Bali and kickstart a rewarding career in a dynamic, fast-paced environment. We offer a competitive salary, comprehensive benefits, and unparalleled opportunities for growth and development. As a Customer Service Representative, you'll be the voice of Nezda Technologies in Bali, ensuring our clients receive exceptional support and service. This is your chance to make a meaningful impact in a vibrant, international workplace.

In this role, you'll handle incoming calls, emails, and chat inquiries from our diverse client base, providing timely and accurate responses. You'll also assist with troubleshooting technical issues, documenting customer interactions, and collaborating with our team to resolve complex problems. Nezda Technologies is committed to fostering a supportive and inclusive environment, where your contributions are valued and recognized.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chat inquiries from clients, providing timely and accurate responses.
• Assist with troubleshooting technical issues and provide step-by-step guidance to resolve problems.
• Document customer interactions and maintain detailed records of all communications.
• Collaborate with the support team to identify and resolve complex issues.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Participate in training sessions and continuous learning to enhance your skills and knowledge.
• Contribute to the development of best practices and standard operating procedures.
• Ensure compliance with company policies and industry regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to work under pressure.
• Experience with CRM software such as Salesforce or HubSpot is a plus.
• Familiarity with basic technical support tools and software is a plus.
• Bachelor's degree in Business Administration, Communication, or a related field is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passionate about delivering exceptional customer service and committed to continuous improvement.

🛠️ Keahlian

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