IT Service Desk Analyst L1 (Hybrid) - Bali, Indonesia

Join ConnectOS as an IT Service Desk Analyst L1 and become the first point of contact for technical support in our dynamic, hybrid work environment. This role is perfect for tech-savvy professionals who thrive in troubleshooting IT issues, delivering exceptional customer service, and ensuring seamless operations across our offices in Bali. ConnectOS is a leading IT solutions provider, and we're looking for someone to join our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.

As an IT Service Desk Analyst L1, you'll be the primary point of contact for IT-related queries and issues, providing first-level support to our employees. You'll use tools like ServiceNow, Jira, and Microsoft Teams to manage tickets, communicate with users, and collaborate with other teams. This role offers a unique opportunity to work in a hybrid environment, combining the best of remote and in-office experiences.

If you're passionate about IT, love helping others, and want to be part of a growing company, ConnectOS is the place for you. We offer competitive salaries, a collaborative work culture, and the chance to grow your career in the IT industry.

📋 Tanggung Jawab Pekerjaan

• Provide first-level IT support to employees, resolving technical issues and queries efficiently.
• Manage and track IT service requests using ServiceNow and Jira.
• Communicate effectively with users via email, phone, and Microsoft Teams.
• Document and maintain accurate records of all IT incidents and resolutions.
• Collaborate with other IT teams to ensure seamless operations.
• Stay updated with the latest IT trends and technologies.
• Participate in on-call duties to provide after-hours support when needed.
• Contribute to continuous improvement initiatives to enhance IT services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or a similar role.
• Proficient in using ServiceNow, Jira, and Microsoft Office Suite.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work well in a team and independently.
• Familiarity with network infrastructure and hardware components.
• Certifications such as ITIL Foundation or CompTIA A+ are a plus.

🛠️ Keahlian

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