Administrative Assistant - Customer Support & Problem Solving Specialist

Join Staffinc Group as an Administrative Assistant and play a pivotal role in ensuring smooth operations and exceptional customer service. This position is ideal for proactive professionals who excel in problem-solving, coordination, and customer engagement. You will be the backbone of our Jakarta Pusat office, handling a variety of administrative tasks while also providing top-notch support to our valued customers. This is your chance to make a significant impact in a dynamic and growing company.

At Staffinc Group, we are committed to fostering a collaborative and innovative work environment. Our team is dedicated to delivering exceptional service and driving our clients' success. As an Administrative Assistant, you will have the opportunity to work with cutting-edge tools and software, including Microsoft Office Suite, CRM systems, and project management tools like Trello. You will be part of a team that values continuous learning and professional development.

In this role, you will be responsible for a wide range of tasks, from managing schedules and coordinating meetings to handling customer inquiries and resolving issues. Your ability to think on your feet and find creative solutions will be crucial in this position. Join us and be part of a team that is passionate about excellence and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain office administrative tasks including scheduling, coordinating meetings, and preparing reports.
• Provide exceptional customer support by handling inquiries, resolving issues, and ensuring customer satisfaction.
• Coordinate with various departments to ensure seamless operations and efficient workflow.
• Use CRM systems and project management tools to track customer interactions and manage tasks effectively.
• Assist in the preparation of presentations, documents, and other materials for internal and external use.
• Maintain accurate and up-to-date records of all administrative activities.
• Support the team in achieving operational goals by identifying and implementing process improvements.
• Act as a liaison between the office and external stakeholders, ensuring clear communication and timely responses.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Administration, or a related field.
• Minimum of 3 years of experience in administrative or customer service roles.
• Proficient in using Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Experience with CRM systems and project management tools such as Trello or Asana.
• Strong problem-solving skills and the ability to think creatively to resolve issues.
• Excellent communication and interpersonal skills, with the ability to engage with customers and colleagues effectively.
• Organized and detail-oriented with the ability to manage multiple tasks simultaneously.
• Fluency in both written and spoken Indonesian is required.

🛠️ Keahlian

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