Customer Retention Specialist - Field Canvassing (Padang)

Astra Credit Companies is seeking a dynamic and results-driven Customer Retention Specialist - Field Canvassing to join our team in Padang, Sumatera Barat. In this role, you will play a pivotal part in driving customer acquisition and retention through field canvassing. Our team is dedicated to providing exceptional customer service and ensuring customer satisfaction. This is an exciting opportunity to be part of a growing company in the financial services industry.

As a Customer Retention Specialist - Field Canvassing, you will be responsible for visiting customers in the field to understand their needs and address any concerns. You will use your excellent communication skills to build strong relationships with customers and ensure their loyalty. This role offers a competitive salary and opportunities for professional growth.

📋 Tanggung Jawab Pekerjaan

• Conduct field canvassing to understand customer needs and address concerns.
• Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
• Collect and analyze customer feedback to identify areas for improvement.
• Develop and implement strategies to retain existing customers.
• Monitor customer transactions and provide personalized recommendations.
• Collaborate with the sales and marketing teams to drive customer acquisition.
• Ensure compliance with company policies and regulations.
• Provide regular reports on customer retention efforts and outcomes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, sales, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work independently and as part of a team.
• Familiarity with CRM software (e.g., Salesforce, HubSpot).
• Valid driver's license and a reliable vehicle for field canvassing.

🛠️ Keahlian

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