Floor Staff - Hospitality & Tourism

Join VA team TMH in beautiful Bali as a Floor Staff and become part of a dynamic team dedicated to delivering exceptional hospitality experiences. This role is perfect for individuals who thrive in fast-paced environments and are passionate about providing top-notch service to our guests. As a Floor Staff, you'll be the face of our establishment, ensuring every guest feels welcome and well-cared for.

At VA team TMH, we pride ourselves on creating memorable experiences for our guests. Located in the heart of Bali, our establishment is known for its warm atmosphere and exceptional service. This is your chance to be part of a team that values hard work, teamwork, and a commitment to excellence.

In this role, you'll be responsible for greeting guests, assisting with check-in/check-out, and ensuring the smooth operation of our front desk. You'll also be expected to handle various guest inquiries, manage reservations, and maintain a clean and organized workspace. This is a hands-on role that offers the opportunity to develop your customer service skills and contribute to a vibrant hospitality environment.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Assist with guest check-in and check-out processes, including handling keys, documentation, and payments.
• Manage front desk operations, including handling guest inquiries, reservations, and cancellations.
• Provide excellent customer service, addressing guest needs and concerns promptly and professionally.
• Maintain a clean and organized workspace, including the front desk area and common areas.
• Assist with inventory management, including restocking supplies and maintaining a tidy environment.
• Collaborate with the team to ensure a seamless guest experience, from arrival to departure.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or hospitality role, preferably in a front desk or similar position.
• Strong communication and interpersonal skills, with the ability to interact professionally with a diverse range of guests.
• Excellent organizational and multitasking skills, with the ability to handle a fast-paced environment.
• Familiarity with basic computer systems and software, such as reservation systems and point-of-sale (POS) systems.
• Ability to work well under pressure and meet tight deadlines.
• Basic knowledge of English is a plus, but not mandatory.
• Must be able to work flexible hours, including weekends and holidays, as required.
• Must be able to pass a background check and drug test.

🛠️ Keahlian

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