Customer Service / Customer Support Team

Join Uliao Pte. Ltd., a leading beauty and wellness brand, as a Customer Service / Customer Support Team member in Jakarta. We are seeking passionate individuals to deliver exceptional customer experiences, build lasting relationships, and contribute to our mission of enhancing lives through innovative beauty solutions. In this role, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring their satisfaction. This is an exciting opportunity to grow within a dynamic and supportive team in Jakarta's vibrant beauty industry.

At Uliao Pte. Ltd., we believe in the power of beauty to transform lives. Our Customer Service Team plays a crucial role in this mission by providing top-notch support to our customers. You'll use tools like Zendesk for ticketing, Slack for internal communication, and Google Workspace for documentation. This role offers the chance to develop your customer service skills while contributing to a brand that values innovation and excellence.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing timely and accurate responses.
• Resolve customer issues and escalate complex problems to the appropriate teams.
• Maintain a high level of customer satisfaction by ensuring all queries are resolved to the customer's satisfaction.
• Update customer records and maintain accurate and up-to-date customer information in our CRM system.
• Provide exceptional customer service by going above and beyond to meet customer needs.
• Collaborate with other departments to ensure seamless customer experiences.
• Participate in training and development programs to enhance your customer service skills.
• Adhere to company policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and complaints professionally and effectively.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM systems, such as Salesforce or Zoho CRM.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both English and Indonesian languages.
• Bachelor's degree in Business Administration, Communications, or a related field.

🛠️ Keahlian

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